Returns, Exchanges, Damage Claims, and Refund Policy
 

At E-ZelayaDesigns, we take great pride in the quality of our handcrafted products and want every customer to be satisfied with their purchase. If you are not completely satisfied, we will work with you to resolve the issue in accordance with the policy below.

By placing an order, the Buyer acknowledges that they have read, understood, and agreed to the terms of this policy.

1. Return Eligibility
 

Eligible merchandise may be returned within seven (7) calendar days of the confirmed delivery date.

To qualify for a refund:

• The item must be unused, uninstalled, unaltered, and in its original condition.

• The item must be returned with all original packaging, accessories, and documentation, when applicable.

• Returned merchandise must be received in resalable condition.

Items showing signs of use, installation, abuse, alteration, damage after delivery, or improper packaging during return shipment may be refused or may not qualify for a refund.

Approved refunds are limited to the original purchase price of the merchandise only.

Original shipping, handling, insurance, expedited shipping charges, and any non-refundable payment processing fees are not refundable unless required by applicable law.

2. Return Shipping Responsibilities
 

Unless a return results from our error or an approved damage claim, the Buyer is responsible for all return shipping costs.

For your protection, we strongly recommend using a carrier that provides tracking and shipping insurance.

E-ZelayaDesigns is not responsible for returned merchandise that is lost, stolen, or damaged while being shipped back to us.

3. Shipping Address Accuracy
 

The Buyer is solely responsible for providing a complete and accurate shipping address during checkout.

If an order is returned because of:

• an incorrect or incomplete address,

• refused delivery,

• failure to claim the package,

• an undeliverable address, or

• any address-related error provided by the Buyer,

the Buyer will be responsible for all additional postage, carrier fees, return shipping costs, and reshipping charges before the order will be shipped again.

4. Exchanges
 

Exchange requests must be submitted within seven (7) calendar days of delivery by emailing:

letbesaid@gmail.com

All exchanges are subject to product availability.

The original item must first be returned and inspected before a replacement item will be shipped.

The Buyer is responsible for:

• Return shipping costs.

• Shipping costs for the replacement item.

• Any price difference between exchanged products.

5. Inspection Upon Delivery
 

The Buyer is responsible for inspecting all merchandise immediately upon delivery.

Upon receipt, the Buyer should carefully examine the shipping carton and its contents for:

• shipping damage,

• missing items,

• incorrect merchandise,

• manufacturing defects, or

• any other visible discrepancies.

Products should not be installed, modified, painted, sealed, or used until this inspection has been completed.

Use, installation, alteration, painting, sealing, modification, or incorporation of the product into another project constitutes the Buyer's acceptance that the item was received in satisfactory condition, except for defects that could not reasonably have been discovered during a normal inspection.

Any claim involving shipping damage, shortages, incorrect merchandise, or visible defects must be reported within three (3) calendar days of the confirmed delivery date.

Failure to report such issues within this period may result in denial of the claim to the fullest extent permitted by applicable law.

6. Damaged or Defective Merchandise
 

Although every order is carefully inspected and securely packaged before shipment, damage may occasionally occur during transit.

Damage claims must be submitted within three (3) calendar days of delivery.

To initiate a claim, email:

letbesaid@gmail.com

Please include:

• Your order number.

• A description of the damage.

• Clear photographs of:

  • the damaged item,

  • the shipping label,

  • the outside shipping box,

  • the inside packaging materials, and

  • any visible damage to the packaging.

Failure to provide the required documentation may delay or prevent processing of the claim.

After reviewing the claim, E-ZelayaDesigns may, at its sole discretion:

• issue a prepaid return shipping label,

• replace the item,

• repair the item (when applicable), or

• issue a refund after inspection of the returned merchandise.

7. Final Sale Items
 

The following items are Final Sale and are not eligible for return, exchange, or store credit unless they arrive damaged or defective:

• Custom-made products.

• Personalized products.

• Made-to-order merchandise.

• Clearance items.

• Sale or promotional merchandise.

• Digital products or downloadable files.

• Any item returned after the seven (7) day return period.

8. Lost or Stolen Packages
 

Once the shipping carrier confirms delivery to the address provided by the Buyer, the Seller's responsibility for delivery is deemed fulfilled.

The Buyer assumes responsibility for safeguarding the package after delivery, including retrieving it promptly to reduce the risk of theft, weather damage, or loss.

E-ZelayaDesigns is not responsible for packages that are lost, stolen, damaged by weather, or misplaced after confirmed delivery.

If a package is lost while in transit before delivery is confirmed, we will gladly assist in filing a claim with the shipping carrier.

Refunds or replacements for lost shipments will be issued only after the carrier completes its investigation and approves the claim, when applicable.

9. Refund Processing
 

Once an approved return has been received and inspected, refunds will be issued to the original payment method used during checkout.

Please allow:

• 3–5 business days for inspection and approval.

• An additional 5–10 business days for your financial institution to process the refund.

Processing times vary depending on your bank or payment provider.

10. Handmade Product Disclaimer
 

All E-ZelayaDesigns products are individually handcrafted.

Minor variations in color, texture, dimensions, finish, and appearance are natural characteristics of handcrafted concrete and artisan-made products and are not considered manufacturing defects.

Concrete products may naturally contain small air pockets (bug holes), slight surface blemishes, minor chips, color variations, or other cosmetic imperfections that do not affect the structural integrity or intended use of the product.

Because every piece is handmade, no two products will be exactly alike.

11. Product Use Disclaimer
 

The Buyer is solely responsible for determining whether the purchased product is suitable for its intended application.

Proper installation, handling, maintenance, sealing, painting, and use are the responsibility of the Buyer.

E-ZelayaDesigns shall not be responsible for damage resulting from improper installation, misuse, abuse, neglect, modification, improper storage, acts of nature, or normal wear and aging.

12. Limitation of Liability
 

To the fullest extent permitted by applicable law, E-ZelayaDesigns shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from the purchase, use, misuse, inability to use, installation, or performance of any product.

The Seller's maximum liability for any claim shall not exceed the original purchase price paid for the specific product giving rise to the claim.

13. Force Majeure
 

E-ZelayaDesigns shall not be liable for delays or failure to perform resulting from events beyond its reasonable control, including but not limited to severe weather, natural disasters, fire, labor disputes, supplier shortages, transportation delays, governmental actions, pandemics, acts of God, or interruptions in shipping services.

Delivery dates are estimates only and are not guaranteed unless expressly agreed to in writing.

14. Governing Law
 

This policy and all transactions with E-ZelayaDesigns shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

Any legal action arising out of or relating to a purchase shall be brought exclusively in the appropriate state or federal court located in the State of Florida, and the parties consent to the jurisdiction of those courts.

15. Attorney's Fees
 

To the extent permitted by applicable law, the prevailing party in any legal action or proceeding arising out of these Terms shall be entitled to recover its reasonable attorney's fees, court costs, and other litigation expenses.

How to Request a Return, Exchange, or Damage Claim
 

Step 1 – Contact Us

Email letbesaid@gmail.com within the required time period.

Please include:

• Order Number

• Your Name

• Reason for your request

For faster service, use one of the following subject lines:

• Return Request

• Exchange Request

• Damage Claim

Step 2 – Submit Documentation

For damage claims, include clear photographs of:

• the damaged item,

• the shipping label,

• the shipping box, and

• all interior packing materials.

Step 3 – Wait for Authorization

Please do not return merchandise without receiving authorization.

Once approved, we will provide:

• Return instructions,

• a Return Authorization (if applicable), or

• a prepaid shipping label for approved damage claims.

Step 4 – Package the Merchandise

Return items securely packaged in their original box whenever possible.

The Buyer is responsible for ensuring returned merchandise is properly packaged to prevent damage during return shipment.

Step 5 – Ship the Package

Standard Returns and Exchanges

Ship the package using your preferred carrier. We recommend retaining your tracking number and shipping receipt until the return has been processed.

Approved Damage Claims

Attach the prepaid shipping label provided by us and deliver the package to the designated carrier.

Step 6 – Inspection and Resolution

After we receive your return, please allow approximately 3–5 business days for inspection.

Once your return has been processed, you will receive an email confirming your refund, replacement, or exchange.

Questions?

If you have any questions regarding this policy, please contact us at:

Email: letbesaid@gmail.com

Thank you for choosing E-ZelayaDesigns. We sincerely appreciate your business and look forward to serving you again.